Privacy Policy
How Goldenexch99 collects, uses, and safeguards your personal information.
Last updated: 1 August 2026
At Goldenexch99 ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you use goldenexch99.live (the "Site"), why we collect it, how we protect it, and the choices you have. By using the Site, you agree to the practices described here.
1. Information we collect
We collect information in the following ways:
- Information you provide: when you sign up, contact support, or submit a form, we may collect your name, mobile number, email address, and account preferences.
- Account & transaction data: if you fund your wallet, limited payment-related details are processed to complete deposits and withdrawals. We do not store full card numbers on the Site.
- Automatically collected data: like most websites, we log device type, browser, IP address, pages viewed, and referring URLs to keep the Site secure and improve performance.
- Cookies & similar technologies: used to remember preferences and understand how the Site is used. See "Cookies" below.
2. How we use your information
We use the information we collect to:
- Create and manage your Goldenexch99 account and verify your age and eligibility;
- Process deposits, withdrawals, and account activity;
- Provide customer support and respond to your enquiries;
- Protect against fraud, misuse, and unauthorised access;
- Comply with legal, regulatory, and responsible-gaming obligations;
- Improve our markets, tools, and overall service.
3. Legal basis and consent
We process your personal data where you have given consent, where processing is necessary to provide our services, where we have a legitimate interest (such as security and fraud prevention), or where we are required to by law. You may withdraw consent at any time by contacting us, though this may limit your ability to use certain features.
4. How we share information
We do not sell your personal information. We may share limited data with:
- Trusted service providers (for payments, hosting, analytics, and support) who are bound to protect it;
- Regulators, law enforcement, or courts where required by applicable law;
- Successors in the event of a business transfer, subject to this Policy.
5. Cookies
Cookies are small files stored on your device. We use essential cookies to make the Site work and optional analytics cookies to understand usage. You can control or delete cookies through your browser settings. Disabling essential cookies may affect how the Site functions.
6. Data security
We use encryption (HTTPS), access controls, and secure infrastructure to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data and to limit access to those who need it.
7. Data retention
We keep personal information only as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
8. Your rights
Subject to applicable law, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to request a copy of your data. To exercise these rights, contact us using the details below. We will respond within a reasonable time.
9. Age restriction
Goldenexch99 is strictly for adults aged 18 years and above. We do not knowingly collect data from anyone under 18. If we learn that a minor has provided information, we will delete it promptly.
10. Third-party links
The Site may link to third-party websites, including WhatsApp. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Significant changes will be highlighted on the Site. Continued use after changes means you accept the updated Policy.
12. Contact us
If you have questions about this Privacy Policy or your data, contact us at support@goldenexch99.live or via WhatsApp. You can also use our Contact page.